How to retrieve Thunderbird settings for troubleshooting


In order for us to assist further in your Thunderbird troubleshooting, kindly provide us the screenshot of your Thunderbird settings.

In Thunderbird, click on Tools then Account Settings. Perform screenshots similar to the ones below:

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This screenshot shows the Incoming Server Settings that you have configured for your Thunderbird


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This screenshot shows the Outgoing Server Settings that you have configured for your Thunderbird

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